Oh my gosh where do I begin? Tobias was so nice to me and explained the process of the problem with my bike and how it was going to get fixed. i had an entire team working their hearts out to get me up and running, thank you Bobby, Hociel, Lorenzo and Tito. I was even texted with updates on a weekly base (over and above). They all made me feel iike I was the most important customer in the shop when I did come in and I left feel better knowing it was going to be take of. It is said, When you buy a bike from Pikes Peak Indian you get a family with the bike, and it's true. Thank you all again (Employee: Tobias Vidaurri, Bobby Brown, Guadalupe Ceballos, Hociel Maya-Garcia, Lorenzo Ceballos)